Refund and Return Policy for NexGenCourses

Welcome to NexGenCourses! We are committed to your satisfaction and learning success. We understand that there may be instances where you may wish to request a refund or return a course. Our policy is designed to be transparent and fair to ensure that your experience with us is positive and rewarding.

Course Refund Policy

  1. Eligibility for Refund:
    • A refund request for any course must be submitted within 14 days of purchase.
    • The request will only be considered if you have completed less than 30% of the course content. This includes video lessons, quizzes, and other interactive materials.
  2. Non-refundable Circumstances:
    • No refunds will be issued for any course if more than 14 days have passed since the purchase date.
    • Courses that have been completed more than 30% are not eligible for refunds.
    • Subscription fees for access to multiple courses or premium content are non-refundable; however, you can cancel your subscription at any time to prevent future charges.
  3. Processing Refunds:
    • To request a refund, please contact our support team through the “Contact Us” page, providing your order number and the reason for the refund request.
    • Refunds will be processed to the original payment method used at the time of purchase.
    • Please allow up to 7 business days for the refund to be reflected in your account.

Course Returns

As our courses are digital and accessed online, we do not offer a return policy in the traditional sense. However, we strive to ensure the satisfaction of all our learners. If you are dissatisfied with your course for any reason, please reach out to us. We value your feedback and will work with you to resolve any issues, which may include course exchanges, credit towards future courses, or other solutions on a case-by-case basis.

Subscription Cancellations

If you have subscribed to NexGenCourses for access to a library of courses or premium content:

  • You may cancel your subscription at any time by accessing the “Account Settings” on your dashboard.
  • The cancellation will take effect at the end of the current billing period, and you will retain access until then.
  • No partial refunds are provided for cancellation of subscriptions partway through a billing cycle.

Final Notes

NexGenCourses reserves the right to revise this Refund and Return Policy at any time. We recommend reviewing the policy periodically to stay informed of any changes. By purchasing a course from NexGenCourses, you agree to this refund and return policy.

Your satisfaction and learning success are our top priorities. If you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing NexGenCourses for your learning journey.